Saturday, September 5, 2009

Premier customers can now be transferred immediately to a reseller account

Effective immediately Premier customers will now be refunded for the remainder of their 12 month term when they transfer under a reseller's account.

Many resellers have Premier customers who aren't currently under their reseller account. Most commonly this is due to the reseller qualification process requirement to deploy an initial Premier account before their reseller account is created. Previous to today, resellers wouldn't be able to transfer these clients until their 12 month renewal date UNLESS the customer was willing to forfeit the remainder of their paid term and start a new 12 month term

We're happy to say that we're now able to remove this requirement to choose between waiting until the next renewal date or choosing to forfeit paid service. The customer still needs to start a new 12 month term with their reseller, but now they'll be refunded for unused service on their previous term.

More information on how to transfer a Premier customer to a reseller account is in our Help Center:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=142336
including a note for customers on where to find the necessary transfer token and when to expect their refund:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=33321

We hope you'll take advantage of this opportunity to bring all of your Premier clients under your reseller account management.